WARRANTY

Warranty
All merchandise is covered by the manufacturer's warranty, unless otherwise specified - for example in the case of ex-demonstration or clearance stock. The length of warranty varies from product to product. Standard Warranty is 12-months "Back to Base". Applicable warranty can usually be found inside the packaging or box. Detectors Down Under makes no additional warranties either express or implied over and above the manufacturer’s warranty.

Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted as a warranty return due to the manufacturer’s warranty being made void.

Detectors Down Under does not accept responsibility for any loss or damage caused either directly, indirectly, incidentally or consequentially by products sold by the company.

Repairs
Please use the form below to request a RMA for any required repairs that fall outside the warranty period, detailing in full the problem, along with your contact details. We will respond as soon as possible to your request

Damaged or Lost Items
If you receive damaged cartons please note the damage on the freight carrier's bill or receipt and obtain a copy. Once received contact our customer service department immediately, keeping the original carton packaging and contents intact. If you suspect a shipment has been lost in transit contact us immediately you are aware of this situation (please be sure to allow for normal delivery times)

Who pays for freight if I return a product?
In most cases, freight charges for returns are your responsibility. However, if you are returning an item because it arrived damaged, or there was an error processing your order, Detectors Down Under may reimburse you for reasonable expenses or organise freight through our own courier.

* Please note that any returns that are made that do not follow the below policy will be subject to be rejected or sent back with no credit or refund processed

RMA Required For All Returns
In all cases, please fill out the form below and follow the steps including the full reason for the return. We will contact you as soon as possible after receiving your request with a course for further action

Product may be returned if:

  • Damaged
  • An error was made in processing your order
  • An item is faulty and is returned for repair or replacement under warranty

We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost or un-securely packaged returns that are damaged in transit. We strongly advise that you insure return packages. Items returned because of an order processing error by Detectors Down Under must be returned in original condition and in the original packaging for the return to be accepted

Any refunds will be made to the original payment method used at the time of purchase.

Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted for return.